Tracking Support Tickets & Laptop Requests in the
Task Troopers Mobile App
The Task Troopers Mobile App is the one-stop-shop for all things Task Troopers. Follow this guide to learn more about tracking laptop requests and support tickets directly in the app.
Before you start…
Please ensure you've met all of the requirements before starting this guide.
To use the tracking features, please ensure:
The Right Version: You must have the Task Troopers app updated to version 1.1.0 or newer.
- The Right Account: You must log in with an account associated with the same email address you used to submit your original request or ticket .
Task Troopers Free Laptop Program
Track laptop requests
Navigate
Open the app and navigate to
Free Laptop Program Page
then Track Request
You will either be prompted to log in, or see a 'pizza tracker' style progress bar.
Monitor Status
You can follow your request through the following progression:
Requested: Your initial application is received.
Approved: Your request has been cleared.
Laptop Assigned: A specific device has been allocated to you.
Device Ready: Your laptop is prepared for delivery or pickup.
Pro Tip
If we need more information to process your laptop request, a notification will appear directly on this status page. Remember, requests can take as little as three months to move from "Requested" to "Approved".
Task Troopers Free Tech Support
Track support tickets
Navigate
Open the app and navigate to
Request Help Section
then Track Request
You will either be prompted to log in, or see a 'pizza tracker' style progress bar.
Monitor Status
You can see the following metrics:
Ticket ID and Status: Current standing of your request.
Assigned Agent: See exactly which Trooper is handling your case.
Reported Issue: A summary of the problem you submitted.
Contact Method: How our team will reach out to you.
Managing Your Ticket: Need to provide more info? If an agent requests additional details, you can log them directly from the app.
Updating via Email: To add new details, you can email support and include your ticket information.
Refresh Status: Tap Refresh Status within the app to get the absolute latest update from our team.